Ticky is a self-hosted Support Ticketing and Knowledge base System with a very clean and simple user interface that will help you to manage your customers’ support tickets and your online knowledge base in an efficient way.
Features
- Tickets Management
- Knowledge Base Management
- Customers and Employees Management
- Categories Management
- Knowledge base rating
- Knowledge base friendly URLs
- Knowledge base search
- Social Login, users can signin with Envato, facebook and google.
- Multilingual you can add / translate the app to your own language just from the Dashboard
- Receive Email notifications on each new Ticket or Ticket reply
- Auto close ticket, Resolved tickets can be closed after X days automatically
- Auto assign Tickets to available agents
- Manage Saved replies to quickly answer common tickets
- Search for Customers, Articles, Tickets and categories for admins
- Professional Design
- Rich Text Editor with upload image support
- Easy Installation and update
- High Performance
- And much more…
Demo
Admin account : Username : admin@demo.com Password : 12345678
Agent account : Username : agent@demo.com Password : 12345678
Customer account : Username : customer@demo.com Password : 12345678
Requirements
- PHP version >= 7.4.0
- OPENSSL enabled
- mysqlnd enabled
- PDO enabled
- mbstring enabled
- enizer enabled
- xml enabled
- ctype enabled
- fileinfo enabled
- json enabled
- zip enabled
- bcmath enabled
- GD_library enabled
- iconv enabled
- exif enabled
Documentation and Support
You can find online the documentation and get support on the following link
Change log
Update 1.4.3 – 23 January 21
Added Feature : Auto close resolved tickets after x Days Added Feature : View system error logs Added module : Translation Added feature : View and refresh Envato user purchase list Added feature : in-conversation images in Lightbox plugin Added Login via OAuth (Envato, Google, Facebook) Added feature : User can add signature that will append to Ticket replies Re-build : settings page Fixed : "Users can Register" and "user must verify email" issue Fixed : bug while updating the application Changing text editor to Tinymce Improve code source
